222 Corrimal Street, Wollongong NSW, Australia
Terms and Conditions
CuddleCubs Pet Care Terms & Conditions
These Terms & Conditions apply to all daycare, grooming and related services provided by CuddleCubs Pet Care.
By enrolling your dog, making a booking, attending an appointment or using our services, you confirm that you have read, understood and agree to these Terms & Conditions.
1. Our Commitment
CuddleCubs Pet Care is committed to providing a safe, supervised, enriching and caring environment for dogs in our care.
The safety and wellbeing of all dogs is our highest priority. Our team may make decisions at any time to adjust routines, separate dogs, alter play groups, refuse entry or discontinue services where we consider it necessary for the welfare of any dog, staff member or person on site.
2. Owner Responsibility
You confirm that you are the legal owner or authorised carer of the dog attending CuddleCubs.
You agree that all information provided to CuddleCubs is accurate, complete and up to date.
You must notify CuddleCubs immediately of any changes to your dog’s health, behaviour, vaccination status, medical history, temperament, training, medication or suitability for group care.
You accept responsibility for any loss, injury, damage or expense caused by your dog to another dog, person, staff member, property or equipment.
3. Health Requirements
All dogs attending CuddleCubs must be in good general health.
Dogs must not attend daycare, grooming or any CuddleCubs service if they are showing signs of illness, including but not limited to coughing, vomiting, diarrhoea, lethargy, contagious skin conditions, eye or nasal discharge, parasites or any suspected infectious condition.
CuddleCubs reserves the right to refuse entry or request immediate collection of any dog we believe may be unwell or unsuitable to remain on site.
4. Vaccinations
All dogs must hold a current C5 vaccination certificate. Homeopathic vaccinations are not accepted.
Puppies must have completed their final puppy vaccination and must wait at least two weeks after that vaccination before attending.
Vaccination certificates must be provided before attendance and kept up to date annually.
5. Parasite Prevention
All dogs must be kept up to date with flea, tick and worming prevention.
If fleas, ticks or other parasites are found on your dog, CuddleCubs may isolate the dog and request immediate collection.
Any cleaning, treatment, bathing or additional handling required due to parasites may incur an additional fee.
6. Desexing
All dogs attending daycare must be desexed by 10 months of age, unless otherwise approved by CuddleCubs management in writing.
Female dogs in season are not permitted to attend daycare.
7. Behaviour, Temperament & Suitability
CuddleCubs is a group daycare environment. Not all dogs are suited to group care.
Owners must disclose any known or suspected behavioural concerns, including but not limited to:
• aggression towards dogs or people
• bite history
• resource guarding
• anxiety or fear-based behaviour
• excessive barking
• escape behaviours
• rough or inappropriate play
• reactivity
• guarding of toys, food, people or spaces
• previous incidents at another daycare, groomer, dog park, training facility or home environment.
Failure to disclose relevant information may result in immediate suspension or refusal of services.
CuddleCubs reserves the right to refuse entry, modify attendance, separate dogs, remove a dog from group play, require behavioural reassessment or permanently discontinue attendance at our discretion.
8. Restricted Breeds & Breed Suitability
CuddleCubs does not accept dogs listed as restricted breeds under NSW legislation, including American pit bull terriers or pit bull terriers, Japanese tosas, dogo Argentinos, fila Brasileiros and other restricted breeds as defined by NSW law.
CuddleCubs may also refuse any dog based on breed, size, strength, play style, temperament, behaviour, suitability for our facility or risk assessment.
Acceptance of one dog does not guarantee acceptance of another dog of the same breed or household.
9. Inherent Risks of Group Daycare
Dog daycare involves dogs interacting in a social group environment.
While CuddleCubs takes reasonable care to provide supervision, appropriate grouping, safe handling and proactive management, owners acknowledge that dogs are animals and behaviour can be unpredictable.
By enrolling your dog at CuddleCubs, you acknowledge and accept the inherent risks associated with group daycare, including but not limited to:
• scratches
• minor injuries
• bites
• illness
• stress or overstimulation
• behavioural changes
• injury caused by another dog
• injury caused during play
• injury caused during separation or handling
• and, in rare circumstances, serious injury or death.
You acknowledge that incidents can occur without warning, despite supervision and reasonable care.
10. Injury, Illness & Veterinary Treatment
If your dog becomes ill or injured while in our care, CuddleCubs will take reasonable steps to care for your dog and contact you or your emergency contact.
If we believe veterinary treatment is necessary and we cannot promptly contact you, you authorise CuddleCubs to seek veterinary treatment on your behalf.
All veterinary costs, transport costs, treatment costs and associated expenses remain the responsibility of the owner.
11. Emergency Contact
A current emergency contact must be provided.
Your emergency contact must be authorised to make decisions regarding your dog if you cannot be reached.
12. Drop Off & Collection
Standard daycare drop-off is between 7:30am and 9:00am.
Standard daycare collection is between 3:00pm and 6:00pm, unless otherwise advised by CuddleCubs.
Alternative drop-off or collection times must be arranged in advance and may not always be available.
Dogs must be collected by closing time.
Late collection fees may apply. Repeated late collection may result in suspension or cancellation of services.
13. Authorised Collection
Dogs will only be released to the owner or an authorised person listed on the dog’s account.
CuddleCubs may request identification before releasing a dog.
Changes to authorised collection persons must be provided in writing.
14. Payments, Fees & Price Changes
Payment is required at the time of service unless otherwise arranged.
Cub Club packs and prepaid services must be paid in full before use.
CuddleCubs does not operate accounts unless approved in writing.
Prices are subject to change. CuddleCubs will provide reasonable notice of pricing changes where possible.
Additional fees may apply for late collection, additional care, grooming, cleaning, parasite management, behavioural management or services outside standard inclusions.
15. Cancellations, No-Shows & Missed Bookings
Cancellations made within 24 hours of a scheduled booking will be charged in full.
No refunds are provided for missed bookings, no-shows, early collection or unused portions of a booking.
Recurring bookings are reserved specifically for your dog. Repeated cancellations or non-attendance may result in the recurring booking being removed.
16. Cub Club Packs
Cub Club packs are available for eligible clients and are subject to CuddleCubs approval.
Packs are non-refundable and non-transferable unless otherwise required by law.
Pack inclusions, expiry periods, discounts and availability may be amended with reasonable notice.
Cub Club attendance is subject to these Terms & Conditions and ongoing suitability for daycare.
17. Grooming Terms
Grooming prices are listed as “from” prices.
Final pricing may vary depending on your dog’s breed, size, coat condition, temperament, styling requirements, behaviour and time required.
Additional charges may apply for:
• matting
• excessive coat growth
• excessive de-shedding
• difficult handling
• behavioural challenges
• fleas or parasites
• appointments requiring additional time
• comfort clips or welfare-based grooming.
If a coat is matted, CuddleCubs may recommend or perform a comfort clip where we believe it is in the best interests of the dog’s welfare.
CuddleCubs will not perform grooming that we believe may cause unnecessary pain, distress or risk to the dog.
18. Food, Treats & Allergies
CuddleCubs may provide treats, enrichment or food-based activities during daycare unless advised otherwise in writing.
Owners must disclose all known allergies, sensitivities or dietary restrictions.
While reasonable care is taken, CuddleCubs accepts no responsibility for allergic reactions where allergies or sensitivities have not been disclosed.
19. Personal Belongings
Dogs must arrive with a secure collar, lead and identification where appropriate.
CuddleCubs is not responsible for loss or damage to personal belongings, including collars, leads, harnesses, clothing, toys, bedding or accessories.
Personal toys, bowls, bedding or treats should not be brought unless specifically requested.
20. Photos, Videos & Social Media
CuddleCubs regularly takes photos and videos of dogs in our care.
By using our services, you consent to your dog being photographed or filmed for use on social media, marketing materials, website content and promotional material.
Personal client details will not be shared.
If you do not wish for your dog to appear in photos or videos, you must notify CuddleCubs in writing.
21. Facility Standards & Dog Welfare
CuddleCubs may alter daily routines, activities, play groups, rest periods, enrichment, cleaning schedules or access to certain areas based on weather, dog numbers, behaviour, safety or welfare considerations.
Dog wellbeing will always take priority over routine, convenience or scheduled activities.
22. Refusal, Suspension or Termination of Services
CuddleCubs may refuse, suspend or terminate services at any time where we believe it is necessary for safety, welfare, operational reasons or business suitability.
This may include, but is not limited to:
• unsafe behaviour
• non-disclosure of relevant information
• repeated late collection
• unpaid fees
• failure to follow policies
• inappropriate conduct towards staff
• a dog no longer being suitable for group daycare.
23. Limitation of Liability
To the fullest extent permitted by law, CuddleCubs Pet Care is not liable for loss, injury, illness, damage or death arising from the inherent risks of dog daycare, grooming, group play, dog handling, dog behaviour or services provided, except where liability cannot legally be excluded.
Nothing in these Terms & Conditions is intended to exclude rights that cannot be excluded under Australian Consumer Law or other applicable legislation.
24. Indemnity
You agree to indemnify CuddleCubs Pet Care, its owner, employees and representatives against any claim, loss, damage, cost or expense arising from your dog’s behaviour, actions, health condition, non-disclosed history or your breach of these Terms & Conditions.
25. Changes to Terms & Conditions
CuddleCubs may update these Terms & Conditions from time to time.
The current version will be available on our website.
Continued use of CuddleCubs services after updated Terms & Conditions are published will be taken as acceptance of those updated terms.
26. Acceptance
By booking, enrolling, attending or continuing to use CuddleCubs Pet Care services, you confirm that you have read, understood and agree to these Terms & Conditions.
You also confirm that you understand dog daycare carries inherent risks and that you accept those risks when enrolling your dog.
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