Effective Date: 16 April 2025

At CuddleCubs Pet Care, your privacy and the security of your personal information are extremely important to us. This policy explains how we collect, use, store, and protect your information when you engage with our services – whether in person, online, or through communication with our team.

We may collect the following personal and pet-related information:

• Your name, phone number, email, and address
   
• Emergency contact details
   
• Your pet’s name, breed, age, vaccination history, health concerns, behavior notes, and dietary requirements
   
• Booking and payment details
   
• Any communication or feedback you provide to us
   

Your information helps us:

• Deliver safe and personalized care for your pet
   
• Contact you about bookings, updates, or emergencies
   
• Process payments and manage invoices
   
• Maintain vaccination and health records as required by law
   
• Improve our services based on feedback
   
• Send you important reminders (e.g. vaccine expiry, upcoming bookings)
   
• Occasionally share fun updates, photos (with your consent), and offers
   

We take data security seriously. Your personal details are stored securely using reputable software and platforms, and are only accessed by authorized staff for business-related purposes.

We never sell, rent, or share your personal information with third parties, except:

• When legally required (e.g. veterinary or government authorities)
   
• When using trusted service providers (e.g. booking software, payment gateways) – who also follow strict privacy protocols
   

We love sharing adorable moments from your pet’s stay! Sometimes we may post photos or videos on our social media or website. We will always respect your wishes — if you'd prefer we don’t share your pet’s images, just let us know!

You have the right to:

• Request access to the personal data we hold about you
   
• Ask for corrections or updates to your information
   
• Withdraw consent for communication or data use
   
• Request removal of your information, unless we are required to retain it for legal or operational reasons
   

To exercise any of these rights, just reach out to us at [cuddlecubspetcare@gmail.com].

We may occasionally update this Privacy Policy to reflect changes in law or our operations. We will notify you of any significant changes.

We’re always here to help. If you have any concerns about your privacy or how your data is handled, please contact us at:

CuddleCubs Pet Care
Email: cuddlecubspetcare@gmail.com
Phone: 0427 837 319